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One More Restart
SweetChaosMusic
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Lyrics
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The ticket is open, Severity One
The server is burning, but support says: “done”
Send the screenshot, send the logs, send the timestamp too
Send it all one more time, like the first try never got through
Can you reproduce the issue? - sure, right now
At three in the morning while the whole thing's going down
The Zoom call is crowded, everybody's “on the case”
But nobody brings anything except an enterprise face
Case owner keeps changing, every update lands late
Engineering is reviewing, fourth time on the case
Everybody's aligned, everybody's got a plan
And the problem's still sitting there, calm and in command
One more restart
One more round
One more restart, one more round
Send the logs again, it all goes round
One more restart, same old line
When nobody has an answer, they blame the network every time
One asks for the bundle, one asks for the trace log
One asks for the same old thing you already sent yesterday
One raises severity, one sends another mail
And from all of that you only get a longer endless trail
Then once in a while, someone joins who really knows
Doesn't ask for a reboot first, but looks at where it goes
Asks the right question, connects two or three dots
And for five short minutes you remember real support
One more restart
One more restart
Send the logs again
Send the logs again
Ping pong. Zoom call
Ping pong. Zoom call
No ETA. Stay online
No ETA. We are fine
One more restart, one more round
Send the logs again, it all goes round
One more restart, same old line
When nobody has an answer, they blame the network every time
One more restart, one more round
Everybody has updates but no real way out
One more restart, same old part
In the corporate theater the outage plays the star
One more restart
One more restart
No ETA, stay online
One more restart
The ticket is open, but reason has shut down
The fix arrives right after the issue disappears without a sound